Developing Effective Skills to Respond to Crisis in Schools
Course Date: Call for Schedule
Normal Fee: S$580 (Singapore Residents).
Available Funding for Individuals: SkillsFuture Credit and/or NTUC UTAP $250/$500
Available Funding for Corporate: NCSS VCF Pre-approval Funding
E-invoicing is available for Singapore schools and ministries
Course Overview
In July 2021, one student in a Singapore high school was killed by another causing much alarm, fear and distress to parents, teachers and the local community. Such events, thankfully not common, need to be managed with great care and skills.
In the aftermath of a crisis, be it intentional harm, natural disasters and industrial accidents, those affected experience a roller-coaster of emotions, with greater intensity than they have ever experienced. They often wonder if they are going crazy and may believe there is something wrong with them.
This course will, as a backdrop, give participants a good understanding of the impact of a crisis on individuals. It will then look at how information is delivered when there has been an incident and ways of providing support for individuals and groups of people affected by a critical incident
This workshop comprises of two parts:
Part 1 provides a theoretical framework for understanding how trauma affects individuals during the intense weeks and sometimes months following an incident. Participants will also learn about the unique ways that students in schools are affected by trauma throughout the different developmental states.
With Part 1 as the backdrop, participants will learn important psychological first aid (PFA) skills, how to deliver bad news, and how to provide group support in Part 2.
This practical workshop is delivered in a multi-modal format including immersive and experiential training via role-play, case studies, peer activities, and observation in addition to traditional teaching strategies.
The workshop facilitator is Dr. Suzanne Anderson. Suzanne is a certified crisis response specialist and trainer with over 20 years of experience. She has provided crisis response, cross-cultural, and social work in Singapore and the region including China, Thailand, Indonesia, India, Vietnam, Burma/Myanmar, and Nepal over the past 15 years. More recently Suzanne has provided support to the Jakarta Intercultural School from 2014 – 2019 in the wake of child abuse allegations. Throughout this time Suzanne has been working with schools in Singapore and Southeast Asia at the primary, secondary and tertiary educational levels, as they respond to earthquakes, suicide and other crisis. Her clients include National University of Singapore, Nanyang Polytechnic and United World College (UWCSEA), Singapore.
Suzanne holds a Doctor of Professional Studies from the University of Southern Queensland and a Masters of Social Science (Social Work) from the National University of Singapore.
Target Audience
This workshop is suitable for participants with or without psychological background. It is suitable for:
Duration
1 day (9 to 5 pm)
Delivery Mode
Face-to-face classroom
Workshop Topics:
Part 1a: Individual reactions to crisis
Discussion of the physical and emotional reactions experienced by people in crisis. The emotional reactions include:
Part 1b: Affect of Trauma on Children
Consider how trauma affects students uniquely, looking at different developmental stages and general developmental issues.
Part 2a: Breaking Bad News
Participants will review a variety of tools for disseminating information about a critical incident including providing one-on-one death notification as well as notifying the school community (students, faculty, parents and the community-at-large) verbally and in writing.
Part 2b: Crisis Intervention
Participants will be trained in crisis intervention that incorporates the best practices identified in psychological first aid literature. The model outline covers:
Park 2c: Group Support
At times there are more individuals affected than can be supported on a one-on-one basis and there are times that it can be helpful for individuals within a community to participate in a larger group discussion as they cope with crisis. This section will address the basics of providing group support using the approaches of a group crisis intervention and listening circles.
Additional Note
This is one of three courses being offered for schools to increase skills and resources for supporting faculty and students who have experienced crisis and trauma.
In July 2021, one student in a Singapore high school was killed by another causing much alarm, fear and distress to parents, teachers and the local community. Such events, thankfully not common, need to be managed with great care and skills.
In the aftermath of a crisis, be it intentional harm, natural disasters and industrial accidents, those affected experience a roller-coaster of emotions, with greater intensity than they have ever experienced. They often wonder if they are going crazy and may believe there is something wrong with them.
This course will, as a backdrop, give participants a good understanding of the impact of a crisis on individuals. It will then look at how information is delivered when there has been an incident and ways of providing support for individuals and groups of people affected by a critical incident
This workshop comprises of two parts:
Part 1 provides a theoretical framework for understanding how trauma affects individuals during the intense weeks and sometimes months following an incident. Participants will also learn about the unique ways that students in schools are affected by trauma throughout the different developmental states.
With Part 1 as the backdrop, participants will learn important psychological first aid (PFA) skills, how to deliver bad news, and how to provide group support in Part 2.
This practical workshop is delivered in a multi-modal format including immersive and experiential training via role-play, case studies, peer activities, and observation in addition to traditional teaching strategies.
The workshop facilitator is Dr. Suzanne Anderson. Suzanne is a certified crisis response specialist and trainer with over 20 years of experience. She has provided crisis response, cross-cultural, and social work in Singapore and the region including China, Thailand, Indonesia, India, Vietnam, Burma/Myanmar, and Nepal over the past 15 years. More recently Suzanne has provided support to the Jakarta Intercultural School from 2014 – 2019 in the wake of child abuse allegations. Throughout this time Suzanne has been working with schools in Singapore and Southeast Asia at the primary, secondary and tertiary educational levels, as they respond to earthquakes, suicide and other crisis. Her clients include National University of Singapore, Nanyang Polytechnic and United World College (UWCSEA), Singapore.
Suzanne holds a Doctor of Professional Studies from the University of Southern Queensland and a Masters of Social Science (Social Work) from the National University of Singapore.
Target Audience
This workshop is suitable for participants with or without psychological background. It is suitable for:
- Primary, secondary and tertiary school counsellors, AEDs & psychologists
- Mainstream school educators, Management and Student mentors
- Special education teachers, Management
- Pastoral care staff
- Psychologists and counsellors in private practice
Duration
1 day (9 to 5 pm)
Delivery Mode
Face-to-face classroom
Workshop Topics:
Part 1a: Individual reactions to crisis
Discussion of the physical and emotional reactions experienced by people in crisis. The emotional reactions include:
- shock, denial & disbelief
- fear/terror
- anger/fury/outrage
- confusion/frustration
- guilt/self-blame
- shame/humiliation
- grief/sorrow
- reconstruction
Part 1b: Affect of Trauma on Children
Consider how trauma affects students uniquely, looking at different developmental stages and general developmental issues.
Part 2a: Breaking Bad News
Participants will review a variety of tools for disseminating information about a critical incident including providing one-on-one death notification as well as notifying the school community (students, faculty, parents and the community-at-large) verbally and in writing.
Part 2b: Crisis Intervention
Participants will be trained in crisis intervention that incorporates the best practices identified in psychological first aid literature. The model outline covers:
- Safety & Security
- Ventilation & Validation
- Prediction & Preparation
Park 2c: Group Support
At times there are more individuals affected than can be supported on a one-on-one basis and there are times that it can be helpful for individuals within a community to participate in a larger group discussion as they cope with crisis. This section will address the basics of providing group support using the approaches of a group crisis intervention and listening circles.
Additional Note
This is one of three courses being offered for schools to increase skills and resources for supporting faculty and students who have experienced crisis and trauma.
- Coordinating a Response to Crisis in Schools
- Developing Effective Skills to Respond to Crisis in Schools
- Post-Trauma Support
